No opaque quotations. No guessing whether your technician will show up. No unexplained charges on your invoice. This is how BIIG HANDS works — step by step.
Select your service type. Describe the job in plain English. Upload photos or a 30-second video. Choose a preferred date, time window, and site access details. Get an instant guide price on-screen before you confirm.
Our platform matches your job to the most appropriate verified technician based on trade skill, territory, and availability. You receive a confirmation with: the technician's name and photo, their relevant certifications, their BIIG HANDS rating and number of jobs completed, and their estimated arrival window.
Tech arrives in uniform, with ID. They photograph the work area before starting, work to spec, then photograph again on completion. If the job is bigger than the quote, they pause, send a revised quote on the spot, and only resume on your approval.
A photo-documented job report lands in your inbox the same day. The invoice is GST-compliant, payable by PayNow, FAST, or card, and reconciles cleanly with your accounting system. No paper. No chasing.
A short rating prompt closes the loop. Every fix drives our technician's BIIG HANDS rating forward — which means every fix drives the reputation that gets them the next job. We read every comment. We act on the bad ones publicly.
Quote-to-invoice variance < 5% on standard jobs (excluding mid-job scope changes you approve in writing). No mystery line items. Materials invoiced at cost + 15%, receipts attached.